Returns & Exchanges

Returns

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached. 

All return requests must be made within 14 days after the date of delivery. All requests made after 14 days will qualify for store credit. Items purchased using a promo or discount code can be returned for store credit only.

All orders will be inspected thoroughly before we provide a refund or exchange. The refund will be processed within 10 business days from the date of the returned package. We can only process a refund back to the original payment method. We charge a returns processing fee of $6.95 per return order and do not refund any shipping fees.

Items purchased with a promo discount or code are eligible for store credit only. All sale products are final sale and are ineligible for returns or exchanges unless otherwise noted.

Exchanges

We are sorry to hear you need an exchange! Please request an exchange within 7 days of the date of delivery.

When you submit an exchange, it is not processed until the return has been sent back and the tracking label has updated to in transit with your returned products. Please allow up to one week to fulfill the exchange once the return has been received, and an additional 3-7 days for delivery time.

Please contact us at hello@shuithelabel.com to start a return or exchange request.